Refund Policy

  • Client or company can terminate the contract by giving 15 days written notice to the party.
  • If longer period is required for termination of contract, we can accommodate such a request provided you the client also agree to provide a notice period of equal duration
  • If employee performance has been inadequate, we will offer you a complete refund
  • If employee has worked to a satisfactory level but not to the level you expect, then we will charge a pro-rate basis for the days he/she worked. We will then refund to you any outstanding amount
  • If you wish, we can also replace the employee you are dissatisfied with and use any outstanding money as credit for the next employee
  • It is, however, important to note that we can only take the above measures if you displeasure is communicated to us at the earliest possible time (preferably within the first week of employment). If your employee has worked for you for a reasonable period of time and we have not received any communication dissatisfaction from you, Team Outsource can’t call into question the ability of the employee or implement the above measures. In such scenario, the applicable notice (15days/1.5 months- whichever notice period has been opted for at the time of making the first payment) would be required to terminate our service.